Yes, we offer international shipping. Delivery times and costs may vary based on the destination.

Our bags are crafted using high-quality, ethically sourced materials, with a special focus on artisan beads.

Keep your bag in the provided Luna Atelier dust bag and  store it in a cool, dry place. Avoid exposing it to extreme weather, liquids, or chemicals. Clean with a soft cloth and handle with clean, dry hands.

We offer a 7-days from delivery date return policy for unused items in their original condition and packaging. Customized items are non-returnable.

Yes, we provide customization services for a personalized touch. Please contact us via our website for more information.

Absolutely. We prioritize ethical sourcing and production practices, collaborating with small businesses and artisans who share our values.

Yes, we offer repair services for our bags. Contact customer service to arrange a repair.

Our bags come with a one-year warranty against manufacturing defects. This warranty does not cover normal wear and tear or damage caused by misuse. For care tips, please visit the Luna Care Tips page.